Running a dispute resolution institution

How arbitral institutions, mediation services, ombudsman schemes and membership bodies administer cases: their rules, fees, caseloads, governance and complaint handling.

Last updated 24 piecesPublished by SpyroLex, free to read and cite

  1. Explainer, International, UK, UAE, US, Arbitration, Law and regulation

    Who decides whether a tribunal can hear the case

    A tribunal rules on its own jurisdiction, a centre can screen the case before the tribunal exists, and a court asks the same question again at the end.

    Published 8 min read

  2. Explainer, International, England and Wales, Arbitration, Law and regulation

    The seat of the arbitration, and the place a hearing happens

    The seat is a legal designation that travels with the award; the room the tribunal sits in is a case-management decision.

    Published 9 min read

  3. Explainer, International, UK, US, Arbitration, Law and regulation

    How evidence is taken in an arbitration, and why it is not discovery

    Evidence in an arbitration moves through the rulebook the parties adopted: under the IBA Rules, where they apply, a request to produce has to be narrow, relevant and material.

    Published 7 min read

  4. Explainer, International, US, UAE, Arbitration

    Expedited and documents-only procedures

    An expedited track is a branch of the rulebook: a figure or an agreement moves a case onto a shorter path, and the rules set what comes off it.

    Published 10 min read

  5. Explainer, US, Arbitration, Complaints, Law and regulation

    How a consumer forum runs arbitration at volume

    A US consumer forum commits its safeguards to rule form: a clause gate before intake, a capped filing fee, a public report where state law requires one, and a staged route when mass filings arrive.

    Published 11 min read

  6. Explainer, US, International, Arbitration

    How an award is enforced, and when it can be challenged

    An award is final by design: a court enforces it and reviews only how the case was run, on grounds the law keeps deliberately narrow.

    Published 4 min read

  7. Explainer, US, International, UAE, Arbitration

    Who decides: appointing and challenging the tribunal

    The parties choose who decides within the method the rules set; the institution steps in when that method fails, and an arbitrator can be challenged only on justifiable doubts about independence.

    Published 3 min read

  8. Explainer, UAE, International, Arbitration

    Emergency arbitrators and interim relief

    Some relief cannot wait for a tribunal to be formed, so the rules provide an emergency arbitrator, interim measures once the tribunal sits, and a parallel route to the courts.

    Published 3 min read

  9. Explainer, International, Ireland, Canada, Arbitration, Ombudsman schemes

    Confidentiality, privacy and the published record

    Privacy and confidentiality are not the same thing, and some schemes publish their decisions on purpose; each is a setting the rulebook makes.

    Published 2 min read

  10. Explainer, International, Mediation, Arbitration

    How a mediation is administered

    A mediator does not impose a decision, yet a mediation runs under a rulebook like any case, and since the Singapore Convention its settlement enforces across borders.

    Published 3 min read

  11. Explainer, UAE, International, Arbitration

    Joinder and consolidation: one dispute, many parties

    A dispute rarely fits one contract and two parties, so the rules give the institution two tools: joinder to add a party, and consolidation to merge related cases.

    Published 3 min read

  12. Guide, Arbitration, Mediation, Ombudsman schemes, Membership bodies

    Administering a case on your own rulebook

    The adopted rulebook, not a workflow built case by case, sets each step of a dispute: how it is appointed and timed, what it costs, and what goes on the record.

    Published 4 min read

  13. Explainer, UK, Ireland, Canada, Ombudsman schemes, Complaints

    How an ombudsman scheme administers a complaint

    The scheme rules, and the statute behind them, decide who gets in, how a complaint is judged, what the decision binds and what it costs.

    Published 4 min read

  14. Explainer, UAE, US, UK, Arbitration, Ombudsman schemes, Complaints

    How a scheme sets the cost of a case

    Across institutions the cost of a case is read off a published schedule, by the amount in dispute, not agreed case by case.

    Published 4 min read

  15. Explainer, US, UAE, UK, Arbitration, Ombudsman schemes, Complaints

    Caseloads and turnaround: how many cases, and how long

    Caseloads run from a few hundred institutional arbitrations to hundreds of thousands of complaints, and turnaround is a function of how a case is run.

    Published 3 min read

  16. Guide, UAE, International, Arbitration

    How an institution runs a case, from filing to enforcement

    A case moves through fixed steps the rules set, from the request for arbitration to an award a court will enforce.

    Published 4 min read

  17. Explainer, Arbitration, Law and regulation

    SCC and AI in arbitration: the 2024 Guide, the Rules and Swedish law

    The SCC Arbitration Institute’s 2024 Guide permits AI in Stockholm-seated cases but keeps the decision with the tribunal. We read it against the SCC Rules, the Swedish Arbitration Act and the EU AI Act.

    Published 12 min read

  18. Explainer, Arbitration, Law and regulation

    VIAC and AI in arbitration: what its 2025 Note on AI says

    What the Vienna International Arbitral Centre has published on AI in arbitration, who its Note is for, what to do in a VIAC case, and what the Vienna Rules and Austrian law add.

    Published 11 min read

  19. Explainer, Arbitration, Law and regulation

    ICC and AI in arbitration: what ICC has said, and what it has not

    What the International Chamber of Commerce has published on AI in arbitration, what its AI task force is working on, how ICC uses AI itself and what is still open.

    Published 12 min read

  20. Explainer, Arbitration, Law and regulation

    LCIA and AI in arbitration: what the 2020 Rules allow and what comes next

    What the London Court of International Arbitration has published and done on AI, and what its 2020 Rules and its rules revision mean for AI use.

    Published 12 min read

  21. Explainer, Arbitration, Law and regulation

    AAA and AI in arbitration: the AI arbitrator and AAA-ICDR’s guidance

    What the American Arbitration Association and its international division have published and built on AI: the AI arbitrator and its rules, guidance for arbitrators, AAA’s other AI tools and how it governs its own AI.

    Published 13 min read

  22. Explainer, Arbitration, Law and regulation, Mediation

    JAMS and AI in arbitration: its rules for disputes about AI systems

    What JAMS’s rules for AI disputes cover and leave out, and what JAMS has said and done about AI use in its cases and its own services.

    Published 12 min read

  23. Explainer, Arbitration, Law and regulation

    SIAC and AI in arbitration: what the 2025 Rules mean for AI use

    What the Singapore International Arbitration Centre has published, built and hosted on AI, which SIAC Rules 2025 provisions bear on AI use, and what is still open.

    Published 12 min read

  24. Guide, Mediation, Ombudsman schemes, Complaints, Arbitration

    AI in dispute resolution: who uses it, for what, and the rules that apply

    How parties, mediators, institutions and ombudsman schemes use AI, how online tribunals handle it, and what mediation bodies, ODR standards and EU law say about it.

    Published 14 min read